Refund Policy for DigitoX iT Solutions

At DigitoX iT Solutions, we are committed to offering high-quality digital services to meet your business needs. Customer satisfaction is our top priority, and we strive to ensure that all our services are delivered with professionalism and care. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

1. General Policy

Refunds are made for specific reasons due to the nature of the digital services. Clients are advised to carefully read through the scope and deliverables of the service before ordering.

2. Eligibility for Refund

Refunds may be made as follows:

1.1Service Not Delivered: Where a service was not started or delivered within the agreed time with no plausible explanation.

1.2- Incomplete Project Delivery: In case the deliverables are not matching or are significantly different from the specifications described in the service agreement.

1.3 - Technical Issues: In case technical issues at our end prevent the successful delivery of the service.

1.4- Duplicate Payment: If an extra payment was made by mistake for the same service.

3. Non-Refundable Services

Following are non-refundable:

Services that have been completely delivered and accepted by the client.

Custom services  if the work has already begun after the client's approval.

Requests for refunds initiated after 30 days from the date of purchase or project commencement.

4. Refund Request Process

To request a refund:

1.1 Contact Us: Email us at [email protected] with the subject line "Refund Request." Please include details of the service purchased, the issue faced, and relevant proof to support your claim.

1.2 Review Cycle: Our team will review your request in 7 business days. Additional information may be required if needed.

1.3 Approval for Refund: If the request is approved, the refund will be made within 10 business days to the original payment method.

5. Partial Refunds

In the case of any partial execution/ consumption of any service, the same may be partly refunded, if deemed appropriate by DigitoX iT Solutions based on the completion of work done.

6. Changes to This Policy

DigitoX iT Solutions reserves the right to change this Refund Policy from time to time without notice. The revised Refund Policy will be posted on our Website, and Clients are requested periodically to visit the said page for any modifications thereto. 

7. Contact Information

Any questions or concerns regarding the Refund Policy should be addressed to: 

Phone: +8801707936543

Email: [email protected]

BD Address: Charkanai, Mirat, Raninagar, Naogaon

USA Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801

We value your trust and partnership with DigitoX iT Solutions and will always strive to resolve any issues promptly and professionally.